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Terms and Conditions...cont.

EPA Notice

  1. Purchaser hereby acknowledges that Federal Law prohibits opening the refrigeration lines of any equipment purchase. A properly licensed person must handle the refrigerant contained in any unit/system. Purchaser hereby assumes full responsibility for the safe and proper installation in accordance with applicable local code requirements.

Local Building Code Requirements

  1. Air Conditioners and Heaters Direct makes no warranty that the equipment purchased complies with any local building code. In all cases, it shall be the customer's responsibility and right to determine whether their equipment is approved under the local building codes for that state. We recommend an onsite evaluation by a knowledgeable professional to determine sizing requirements and suitability for your particular application.

Termination of Use

  1. Air Conditioners and Heaters Direct reserves the right to terminate your account or your use of our site at anytime. You are personally liable for any orders that you place or charges you incur prior to termination. Air Conditioners and Heaters Direct also reserves the right to change, suspend or discontinue any or all aspects of our site at any given time without prior notice.

Typographical Errors

  1. In the event that any of our products is mistakenly listed at an incorrect price, Air Conditioners and Heaters Direct reserves the right to refuse or cancel any orders placed in connection with that particular product. If your credit card or account has been charged for the purchase and your order is cancelled we will issue a credit in the amount of the incorrect price.

  2. If a unit or product dimension and/or description is incorrectly listed, Air Conditioners and Heaters Direct can not be held liable for damages and/or sizing complications. Please be sure and refer to manufacturer specs to confirm product sizes and/or features listed. We strive for 100% accuracy when loading each product but due to quantity, constant changes in the equipment, manufacturing process and accessory product lines it is possible to find an error.

  3. Air Conditioners and Heaters Direct attempts to display all product images shown on the site as accurately as possible. However, we can not guarantee that the color you see matches the physical product color exactly.

Indemnification Policy

  1. You, (the Customer), agree to indemnify, defend and hold harmless Air Conditioners and Heaters Direct LLC., its officers, members, directors, employees, agents, licensors, and suppliers (collectively the Service Providers) from and against any/all losses, expenses, damages and costs, including reasonable attorney's fees resulting from any violation of these Terms and Conditions or any activity related to your account, including negligent or wrongful conduct by you or any other person accessing the site using your internet account.

Personal Information Policy

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  1. To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  2. To allow us to better service you in responding to your customer service requests.

  3. To quickly process your transactions.

  4. To administer a contest, promotion, survey or other site feature.

  5. To send you periodic promotional e-mails. Visitors who register or participate in other site features such as marketing programs and members-only content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.


  1. The manufacturers of the products on our site do not endorse, approve, or certify any online sale of its products through auction websites, online retailers or any other method of online sales direct to consumers without an in-person site visit, inspection, and installation by a qualified, trained HVAC professional. Air Conditioners and Heaters Direct endorses this policy and requests that you adhere to these guidelines.

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